FAQ
Frequently Asked Questions
🧾General Queries
What kind of products do you sell?
We offer a growing range of curated everyday products, including essentials, lifestyle items, and personal care — all selected for quality, value, and convenience.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account helps you track orders, save addresses, and enjoy a smoother shopping experience.
How can I contact your support team?
Reach us anytime at himalyankart@gmail.com. We reply during support hours: Monday to Saturday, 10 AM – 5 PM.
Can I request a bulk or wholesale order?
Yes! Email your product list and quantity to himalyankart@gmail.com, and we’ll get back with a custom quote.
🚚 Shipping & Delivery
Where do you ship?
We currently ship all over India only.
How long does delivery take?
Orders are delivered within 3–7 working days, depending on your location.
Is shipping free?
Yes, we offer free shipping on all orders—no minimum value required.
Will I get a tracking link?
Yes, tracking details will be shared via email once your order is shipped.
💳 Payments & Prepaid Orders
What payment methods do you accept?
We accept UPI, debit/credit cards, Razorpay, and Cash on Delivery (COD).
Is COD available for all orders?
Yes, Cash on Delivery is available without any extra charges.
Is it safe to pay online on your site?
Absolutely. All transactions are processed securely through Razorpay with end-to-end encryption.
🔁 Returns & Refunds
What’s your return policy?
You can request a return within 7 days of delivery, but a valid unboxing video is required.
Are there any non-returnable products?
Yes, personal care items and opened/used products are non-returnable.
When will I get my refund?
Refunds are processed to the original payment method within 5-10 working days after item inspection.
